Elon 336.538.2416   |   Mebane 919.563.2500 Office Hours

Frequently Asked Questions

Are all Kernodle Clinic Pediatric physicians board certified?

Yes. Each of the pediatric physicians at Kernodle Clinic is board certified by the American Board of Pediatrics, pediatric residency trained and is reexamined at regular intervals to retain board certification.

Are you taking new patients?

We are taking new patients and we would love to see your child! Please give the office a call at (336) 538-2416 (Elon) or (919) 563-2500 (Mebane) and we would be happy to set up an appointment for you to come and meet our doctors.

Why should my child see a pediatrician?

Pediatricians are uniquely trained to deal with the medical conditions of childhood. Our physicians at Kernodle Pediatrics care for children from birth through eighteen years of age by providing a variety of nursery, inpatient and outpatient services including lactation consulting and behavioral parent education.

I would like to choose one of your doctors as my new baby’s pediatrician. Should I schedule a prenatal visit?

Scheduling a prenatal appointment is certainly not required, but it is a great way to get to know your baby’s pediatrician prior to delivery. To ensure ample time tour our office, discuss concerns and to get answers to any questions that you may have, please call our office to schedule an appointment.

Is your office open on the weekends?

Kernodle Pediatrics is open Monday through Friday from 8 a.m. to 5 p.m. Additionally, we provide 24-hour medical coverage for our patients with an on-call physician and weekend hours for acute illness. Call (336) 538-2416 (Elon) or (919) 563-2500 (Mebane) to schedule an appointment.

How does your office handle “walk-in” patients?

In an ongoing effort to honor scheduled appointment times, the physicians at Kernodle Pediatrics have developed a policy regarding “walk-in” patient encounters.  Patients who come to the office without a scheduled appointment time will be offered the following:

  • A same day appointment time with the first available provider
  • A different day appointment time with a specific provider
  • An emergency appointment if our clinical staff determines that your child needs to be evaluated by a provider immediately.  Please note that emergency services charges will be applied to your encounter.

Will my child see his primary doctor for all visits?

You may always schedule appointments with your primary physician. However, in order to see your sick child quickly, sick visits are often scheduled with the Kernodle Pediatrics physician that has the next available appointment time.

When should my child stop seeing a pediatrician?

Board-certified pediatricians are extensively trained in the medical conditions of newborns, infants, toddlers, children, adolescents and young adults. Kernodle Pediatrics offers a primary care “medical home” for all patients from birth to 18 years old.  At that time, we work closely with these young adults to help transition them to the most appropriate primary care providers to care for them through adulthood based on their medical needs.

When should my child have his first dental exam?

In order to prevent dental problems, the American Academy of Pediatric Dentistry recommends that your child should see a pediatric dentist when the first tooth appears, or no later than his/her first birthday. The Triad has many wonderful pediatric dentists that are trained to treat children and the unique problems that can arise in the pediatric population. If needed, your pediatrician can offer recommendations.

Do you still take my insurance?

Kernodle Clinic is considered “in-network” for many of the insurance plans offered for the Alamance County region. You can click here to view a full list of the insurance plans that we accept.

Keep in mind, there are some plans that do not include Kernodle Clinic “in-network”. As an additional precaution, please check with your insurance plan to see if your Kernodle Clinic physician is considered “in-network”.

As a courtesy to our patients, we do file insurance claims directly to all insurance plans, even those that do not include Kernodle Clinic physicians in their network. However, your copayment, coinsurance and deductible costs may be higher if Kernodle Clinic is not in your network.

Do you charge for evening triage phone calls?

Pediatricians and parents both know that kids are predictably unpredictable! Illnesses often arise during the evening and emergencies can happen at any hour. The physicians of Kernodle Pediatrics are committed to providing continuous care. Therefore, we provide evening triage calls free of charge. You can call at any hour and speak to a pediatric nurse and, if needed, one of the physicians from Kernodle Pediatrics is available every night of the week. However, we do ask that you utilize this service for illnesses and emergencies and not for issues that can wait for when the office opens the following weekday morning at 8 a.m.

I have a question about my bill. Who do I call?

Should you ever have a question regarding your bill, please direct all questions through our online patient portal, Duke MyChart. To activate your Duke MyChart account, you may need your medical record number and activation code. If you have questions about Duke MyChart, including how to sign in or receive an activation code, contact Duke Customer Services at (919) 620-4555 or toll-free at (800) 782-6945.

In which area hospitals do you round for newborn care?

Kernodle Pediatric physicians have admitting privileges and round for newborn care at Alamance Regional Medical Care, which is part of Cone Health Network.

Where do you admit your patients?

If your child needs to be admitted to the hospital, we will admit him or her to Alamance Regional Medical Center. We feel that this facility provides the most comprehensive care for the pediatric patient. As all Kernodle Pediatric physicians maintain Alamance Regional Medical Center admitting privileges, we will be able to closely monitor your child and work with the hospital staff to ensure the best possible care.

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